Diane

How do I put my name on it?

To change the name (logo) displayed on the Diane clockface, you'll need to get into the Diane clockface settings on your phone (or tablet). How to do this varies between different sorts of phones. Roughly speaking, you need to open the Fitbit app on your phone, get into the 'Account' section, select your device (eg, Versa), and select 'Clock faces'.

If Diane has been installed and is your currently-selected clockface, you'll see an image of it there. Touch the image, and a screen should open that has a 'Settings' label. Select 'Settings', and Diane's settings should be displayed. Find the section called 'Logo' (you may have to swipe up to see it). Touch 'Name', type your name in the space provided, and select 'Save'.

That should be it. The changed name should be displayed on the watch within a few seconds.

Changing settings doesn't work

Make sure that Diane is running on your watch before trying to change its settings on your phone.

Unfortunately, sometimes communications between phone and watch don't work. Shutting down your phone and watch, and then restarting them, usually resets communications.

If that doesn't work, uninstalling and reinstalling Diane should fix it. You won't need to pay for it again; just use this web page to unlock it for free.

What does the heart rate percentage mean?

When you select 'Activity as % of goal', the heart rate value is expressed as a percentage of your maximum heart rate. Information about your maximum heart rate, and how the heart rate percentage relates to the heart-rate zones, is available here.

How do I get this?

First, install the clockface/app onto your watch. There is a link to the product's installation page above, or you can just search for it in the Fitbit app's gallery on your phone/tablet.

When the clockface/app is installed and running, it will display a five-digit number and give you a web page address. Browse to that web page, enter the number, and follow the instructions on that site to make payment (or use a promo code if you've got one).

Once payment has been made, the clockface/app will be available for use within a few seconds.

How can I get help about this clockface/app?

Hopefully the information on this site will get you going. If it doesn't, you can contact us here.

Where can I get more help about the payment process?

There's an extensive FAQ here.

I don't want to buy this clockface. How do I get rid of it?

Before you can remove (delete, uninstall) a clockface, you have to change the clockface to another one. There's a Fitbit article about how to do that here. Once you've changed to a different clockface, you can remove the unwanted one using the Fitbit app on your phone/tablet.

Can I get a refund?

If you can't get the product working (see above), or if it's just not what you want, you should be able to get a refund within 30 days of purchase. To do so, see here.